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Puzzles
Puzzles are printed on durable stock with high quality lamination. They arrive pre-assembled in a clear plastic sleeve accompanied by a separate print of the same image suitable for framing.
On your quest to create the perfect puzzle, you may have some questions. Click the topics below to reveal some common questions and answers about our puzzles.
Preparing Artwork or Photographs
Photo File Requirements
Warning: scaling your image greater than 125% may result in reduced quality.
Resolution is an indication of the quality of your photos. The higher the resolution the better quality and more detail your photo is. Digital images are made up of pixels. The number of pixels in an image determines the resolution. The more pixels your photo has the clearer your image remains when increasing your photos for printed products.
How can I find out what resolution my photo is?
A. For Mac users:
Open your image in Preview and hit command I or go to Tools and click on inspector and a window will pop up showing you the pixels your image has.
B. For PC users:
Go to your 'Pictures Library', find your picture you want to use, 'right click' on the picture/image, and new window will open. Scroll to 'PROPERTIES', and view PROPERTIES in "Details". The "Image ID" will identify Dimensions, pixels info (width and height) and the resolution. If the resolution is 'LESS than 300dpi' - your photo/image will not print with good results.
We currently accept JPG, TIFF, and PDF file formats.
Shipping & Handling
No, we do not ship to a PO Box address. UPS, our shipping service provider, will not deliver to a PO Box address.
One order cannot be split and shipped out to more than one address. If you would like items shipped to different addresses you will have to place a separate order for each address.
We do not provide a weight or price guide for packages. Our shopping cart will calculate the shipping amount based on the ship to zip code at the time the order is placed.
We currently only use UPS to ship our packages.
At this time, all orders are shipped using our UPS account.
Yes, all international customers are responsible for paying custom fees (ie: taxes, duties, etc.) to UPS upon receiving their order. We only charge you for shipping.
Placing & Tracking an Order
No you don't have to sign-up or log-in to place an order. You can go through the entire shopping process as a guest or you can choose to become a member by registering for an account. Creating an account gives you the ability to save your artwork in the Advanced Designer, access past orders for fast and easy reordering, check order status 24/7, and participate in the Magic Number Rewards Program.
Click on the Account link at the top right of the page to begin the sign up process. You will also have the opportunity to create an account on the check out page when completing your order. The benefits of having an account include the ability to save designs in the Advanced Designer, access past orders for fast and easy reordering, check order status 24/7, and participate in the Magic Number Rewards Program.
After logging in, if you have already registered, you can check on your order status by clicking on "My Account" in the top menu and then clicking on the "Order Status" link. Orders placed using guest checkout will not be included in your order history.
To address any questions or problems with your print order, please contact the representative assigned to you. Your representative's contact information is available at the bottom of your order confirmation emails or under your account tab once you are logged-in.
